Claim types Orca manages
- Damage and concealed damage
- Shortage, loss, and non-delivery
- Service failures with contractual remedies
- Billing-related claims linked to audit exceptions
Claims workflow support
Freight Claims Management
Most freight claims are never filed, and many that are filed die of neglect: the documentation is incomplete, the carrier's deadline passes, or nobody owns the follow-up. Orca treats claims as a managed recovery stream with the same discipline as invoice audit.
Shipment, invoice, delivery, and exception data already flowing through Orca identify claimable events; the workflow then assembles the evidence, files within the carrier's window, and tracks every claim to payment or denial.
Recover more claimsReduce manual follow-upTrack claim agingCarrier accountability
How the workflow runs
Claimable events are surfaced from delivery exceptions, proof-of-delivery notes, shortage reports, and audit findings. Orca builds the claim file with bills of lading, invoices, photos, inspection reports, and valuation, submits it to the carrier, and manages acknowledgement, counteroffers, and settlement.
- Deadline tracking per carrier and claim type
- Owner, status, aging, and next action on every claim
- Carrier response and settlement recorded against the original shipment
- Recovered amounts reconciled to invoice and GL
Why it belongs with freight audit
Claims and audit share the same evidence and the same carriers. Handling them together means a damaged shipment that was also overbilled is resolved once, with one carrier conversation and one recovery record, and the carrier performance picture includes both.
Reporting that changes carrier behavior
Claim frequency, cause, lane, and resolution time by carrier feed quarterly reviews and contract negotiations. Carriers that see documented patterns fix them; carriers that do not lose freight to those that do.
Frequently Asked Questions
Related
Stop leaving claims on the table
Book a strategic demo to see how Orca identifies claimable shipments from data you already have and tracks them to recovery.