Parcel billing errors are small and constant. A wrong dimensional divisor, a residential surcharge on a commercial address, a fuel surcharge applied to the wrong base, or a late delivery that was never refunded costs cents per package and millions per year at volume.
Orca audits every parcel invoice at package level against the carrier agreement and the shipment record, recovers what is owed, and shows where the cost is actually coming from so it can be negotiated or designed out.
Carriers now change fuel surcharge tables weekly and add or re-price accessorials several times a year. In 2026 alone, DHL eCommerce nearly doubled its domestic fuel surcharge and expanded DIM billing to lightweight packages, while UPS and FedEx revised fuel tables and international surcharges repeatedly. A contract signed under one table can be silently re-based by the next.
Orca tracks each carrier change, applies the correct table to each shipment date, and reports the cost impact of every change against the prior baseline, so caps and discounts in the agreement can be enforced rather than assumed.
Service failures and billing errors have short claim windows. Orca files and tracks refund requests and disputes within the carrier's window, records the outcome, and reconciles credits back to the original invoice so finance sees net cost, not gross.
Because every package is normalized and audited, the same data feeds packaging analysis, carrier mix modeling, and negotiation. Orca shows which products, facilities, and lanes drive DIM penalties or surcharge exposure, and what a divisor, zone, or carrier change would do to total cost.
Send a recent month of parcel invoices and Orca will show DIM, surcharge, and service-failure leakage by carrier and by product.
